We are hiring Hiring Web Operations Manager | Remote Work

Hiring Web Operations Manager | Remote Work

Remote

Remote
Remote
Posted 5 months ago

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, Netherlands, France, Mexico and Canada.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Mitek marketing is expanding and seeking a creative, innovative and experienced Website Operations Manager to take ownership of our corporate websites, ensuring it effectively supports business objectives and delivers exceptional user experience. As the Website Operations Manager, you will oversee all aspects of website operations, including content updates, performance optimization, reporting and user experience enhancements. This role combines strategic oversight with hands-on execution, requiring a balance of technical expertise, creative problem-solving, and collaborative leadership.

Core Responsibilities:

Strategy and planning:

  • Develop and implement web strategies to support company objectives, including brand awareness and customer engagement.
  • Align web initiatives with overall marketing campaigns, product launches, and go-to-market strategies.
  • Establish key performance indicators (KPIs) and goals for the website’s performance and user experience.
  • Collaborate with cross-functional teams (marketing, sales, product, and engineering) to integrate the website into broader business strategies.
  • Creatively align to new AI strategies to improve and evolve functionality and usability of our websites

Website management:

  • Oversee the day-to-day management of the company’s websites, ensuring it is up-to-date, secure, and fully functional.
  • Manage and maintain the CMS ensuring streamlined processes for content updates and publishing, Drupal and WordPress experience required,
  • Collaborate with IT and developers to troubleshoot technical issues, governance and ensure optimal site performance.

Performance optimization:

  • Monitor website analytics and performance metrics to identify trends and areas for improvement.
  • Optimize website speed, mobile responsiveness, and accessibility.
  • Ensure website adheres to best practices for usability and design to maximize engagement and conversion.

User experience (UX) and design:

  • Collaborate with designers to create an intuitive and engaging user experience.
  • Conduct user testing and analyze behavior to inform website improvements.
  • Oversee the implementation of design updates and enhancements that reflect the brand’s visual identity.

Analytics and reporting

  • Set up and manage website analytics tools (e.g., Google Analytics) to track performance.
  • Create regular reports on web traffic, engagement, and conversion metrics.
  • Use data insights to recommend and implement website enhancements.

Project and vendor management

  • Manage web-related projects, including redesigns, microsite launches, or new feature development.
  • Coordinate with external vendors, developers, or agencies as needed.
  • Ensure projects are delivered on time, within scope, and within budget

Compliance and security

  • Ensure website compliance with privacy laws (e.g., GDPR, CCPA) and industry regulations.
  • Work with IT teams to maintain website security and manage risks such as downtime or breaches.
  • Monitor and implement cookie management and data consent tools.

Soft Skills

  • Self-starter attitude with learning
  • Excellent project management and organizational skills.
  • Strong attention to detail and ability to manage multiple priorities.
  • Exceptional communication and collaboration skills to work effectively with cross-functional teams.
  • Ability to train and empower teams to effectively utilize the website, build streamlined processes, and create frameworks that enable teams to work efficiently and adapt quickly.

Qualifications

  • Bachelor’s degree in Marketing, Communications, Computer Science, or a related field.
  • 5-7 years of experience managing corporate websites, preferably in a B2B or SaaS environment for publicly traded company
  • Proven experience working with CMS platforms (e.g., Drupal, WordPress).
  • Strong understanding of technical SEO principles and tools (e.g., SEMrush).
  • Proficiency in web analytics and tag management platforms (e.g., Google Analytics, Tag Manager).
  • Basic knowledge of web technologies such as HTML, CSS, and JavaScript is a plus.
  • Familiarity with marketing automation tools (e.g., Pardot) and the ability to troubleshoot and optimize integrations for lead routing, form submissions, and data flow to CRM systems.

Skills & experience

  • Experience managing global or multilingual websites.
  • Familiarity with website accessibility best practices.
  • Certification in Google Analytics or other relevant areas.

Benefits

  • Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
  • Financial future: retirement/pension plan contributions, MTK stock plan participation
  • Income protection: life event & disability coverage
  • Paid time off: generous annual leave, company holidays, volunteer time off
  • Learning: e-learning license, tuition reimbursement, hackathons
  • Home office setup allowance
  • Additional/optional benefits: pet insurance, identity theft protection, legal assistance
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Job Features

Job Category

Jobs in IT/Software

Salary

Above the market standard

Employment Type

On-Site/Full Time

Job Location

Kathmandu

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Frequently Asked Questions

After you submit your application, our human resources team will look it over carefully. If they think you might be a good fit, they will contact you with more information. This will include details like the company’s name, how much they will pay, and what benefits they offer. If you still seem like a strong candidate after this review, your application will then be passed along to the company for their consideration.

It typically takes about one week for us to go through all the job applications we receive. If our human resources team thinks you might be a good fit after reviewing your application materials, they will reach out to you. This means they want to take the next steps and consider you further in the hiring process. However, if you don’t hear back from us within a week or two, that likely means we couldn’t move forward with your application for this particular role.

If you need to submit an updated version of your resume or curriculum vitae (CV), just send the new file to hr@digibyn.com through email. This allows our human resources team to review your most current background information, skills, and experiences when considering you for potential job opportunities.

When sending us your resume or curriculum vitae (CV), we can only accept files in PDF format or Microsoft Word document formats like .doc or .docx. We cannot view or open resume files that are in any other format. So please make sure to save and submit your CV as either a PDF or Word document before emailing it to us.

If your application moves forward in the hiring process, someone from our team will contact you using the phone number or WhatsApp information you provided on your resume or CV. They will either give you a call or send you a WhatsApp message to discuss the next steps. This could involve setting up an interview, providing more details about the role, or getting additional information from you.

Unless the job description specifically states otherwise, any job opening or vacancy that is advertised is for an on-site position. This means you would need to work at the company’s physical office location rather than from home or remotely. If a job allows you to work from home, or has any other special arrangements, it will be clearly mentioned and explained in the job details. Otherwise, you should assume the role requires you to come into the workplace.

If the job description does not specifically mention providing accommodation, then local employees who already live in the area will not receive housing from the company. However, if you are applying from another country outside the local region, the job description will state whether accommodation or living arrangements will be provided for you. Unless it is clearly noted in the job details, you should assume that accommodation is only offered to employees relocating from other countries, not those already living locally near the workplace.

If our human resources team thinks you could be a good fit after reviewing your initial application, they will reach out to conduct a brief interview with you over the phone or online video call. During this first interview, they will ask you some basic questions to evaluate your skills and experiences further.

If the HR team feels you performed well in this screening interview, they will then pass along your full application materials to the company for deeper consideration. The company will review your information in more detail.

If the company agrees you are a promising candidate after this review, we will schedule another more formal interview for you. Depending on the role and situation, this second interview may take place virtually online or you may need to go to the company’s office location in person.
Basically, there are a couple of different interviews and reviews before a hiring decision is made. Our HR team will guide you through each step of the process if you move forward.

If you have any questions or need to get in touch with us, you can reach out through email (contactus@digibyn.com) or by sending a message on Facebook Messenger. To contact us on Facebook, just follow this link: https://m.me/104314401802395. This will open up a direct messaging window where you can chat with someone from our team on the Messenger app or website.

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